Help / Delivery Info

Shipping

All of our orders are sent with Royal Mail using a tracked 48hr service.

Orders made before 12 will be shipped same day.

Orders made over the weekend will be shipped on Monday.

We will update you via E-Mail when your order has been completed. This E-Mail will contain the tracking information for your parcel. You will be able to track your orders using the tracking number provided on Royal Mail’s tracking page which can be located here –¬†https://www.royalmail.com/track-your-item

Lost or Undeliverable Orders

If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items. If an item is out of stock then we will contact you and if possible arrange delivery of an alternative product of issue a refund.

If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.

All orders are sent with proof of postage. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.

If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been dispatched.

Returns

Once an order has been dispatched you may return the goods within 30 days of receipt. Goods must be unopened with seals in tact. If an item has been used/opened we cannot accept a return due to potential denaturing of the product.
To cancel or return goods please contact us via email quoting your order number.